St Helena : ST HELENA COMPLAINTS PROCEDURE
Submitted by Saint Helena Herald (Public Relations Information Office) 08.09.2013 (Article Archived on 06.10.2013)
St Helena Government has launched a dedicated web page on the SHG website to help and guide customers through the complaints procedure process - available at: http://www.sainthelena.gov.sh/complaint-procedures/.
ST HELENA COMPLAINTS PROCEDURE
St Helena Government has
launched a dedicated web page on the SHG website to help and guide customers
through the complaints procedure process - available at: http://www.sainthelena.gov.sh/complaint-procedures/.
customers who cannot access the internet to make a complaint or provide
feedback they receive from St Helena Government can obtain leaflets from the
Customer Service Centre, and help also is also available from SHG reception
areas or Council Members.
committed to providing a high quality service but this can only be achieved
through customer feedback. SHG will listen and respond to any comments
allow complaints to be made as easily as possible
treat all complaints seriously
deal with a complaint promptly and politely
respond in the right way ¡V for example, with an explanation
or an apology where the organisation got things wrong and provide feedback on
any action taken
learn from complaints and use them to improve its services
have the right of confidentiality as well as the right to be kept informed of
progress and outcomes.
employee can use the complaints procedure to make a complaint about a service
received as a member of the public but cannot use it to make a
complaints forms should be submitted to Mrs Carol George, Corporate Services
Executive Manager, 1 Main Street or via email address email@example.com.